FAQ Bot , Student Resources Website

Product Breakdown

Summary:

As an Alumni of the Jerusalem College of Technology, I noticed that the school lacks a student resources website and chatbot for answering endless student queries. Questions were answered in a manual “One-to-One” basis. As a previous class rep, many times this fell on me.

I built a roadmap, wrote PRDs, sketched wireframes, obtained metrics, defined OKRs, created user stories and managed product development.

Objective:

Create a centralized website and FAQ chat bot for all students’ questions in order to eliminate wasted time by management and automate the Q&A process.

Decrease response time to all student queries.

Establish a centralized hub for all school updates, schedules and guides for interaction with different student departments.

Product Stakeholders:

Company: Machon Lev, Jerusalem College of Technology

Customer: International Coordinator

Users: 110 Business and Computer Science Student, aged 18-27, PC users.

OKRs:

• Decrease the percentage of student’s queries to management by 80% within 8 months.

• To provide students value by creating an FAQ page (eventually bot) to answer 80% of their academic/bureaucratic questions whilst saving time for management within 8 months.

• Save management 30% of time dealing with repetitive questions within 8 months.

• Minimize school dropouts by 10%

• Minimize the number of emails sent out by management by 70%

• Students will be more informed on school updates-increase this by 80%.

• Automate 20% of management’s repetitive tasks.

• Convert 70% of academic updates into a “updates” section

Product Roadmap: